Request Relief
Residents find the right exemption or abatement, fill in the state form with help on every section, and send it to the Board of Assessors. They keep a PDF copy.
What the resident does.
Open Request Relief
From the town's CiviTools page, tap Window A. The next filing deadline shows on the home page.
Choose abatement or exemption
Abatement: the assessed value looks too high, or the property is classified wrong. Exemption: relief based on status, for veterans, seniors, blind residents, surviving spouses and hardship.
Answer a few questions
Short questions route the resident to the right form and tell them the deadline. Abatement applications are due with the first actual tax bill, Feb 1 in most towns with quarterly bills.
Fill in Form 128
The form follows the state's sections: taxpayer information, property identification, reason abatement sought and signatures. A help note sits beside each one.
Send and keep a copy
Send Request delivers it to the Board of Assessors and emails the resident a confirmation. Download / Print PDF Copy gives them a record.
What your office sets up
| Setting | What it is |
|---|---|
| Request inbox | The assessing office address that receives requests |
| Office phone and hours | Shown on every form page |
| Deadlines | Abatement and exemption due dates for the fiscal year |
| Exemptions offered | Clauses your town accepts, with local options such as the 41C age |
| Town forms | Upload your own versions if you don't use the state standard |
- Is the resident's information stored?
- No. The form is filled in the resident's browser and the PDF is built on their device. Nothing is kept after it is sent.
- Our town uses its own exemption form. Can we use it?
- Yes. Upload it during setup and residents get your version.
- Who receives the request?
- The assessing office address you choose. Residents get a confirmation and a PDF copy.
Turn on Request Relief for your town.
$499 a year, or all four windows for $1,789.